Delivery and Returns
The delivery time for standard goods is from 1 to 4 business days in the current period.
DELIVERY
1. BrightStock.eu delivers throughout the country with the help of the courier company "Speedy", as well as with its own transport within the city of Sofia.
2. Delivery is made to a specific address or to a courier company office. Customers who wish to pick up their item from the store will be notified when their order is ready.
3. The delivery price is calculated depending on the weight and volume of the ordered goods.
4. After placing an order at BrightStock.eu, the user receives confirmation by email of the successfully accepted order.
5. The delivery time for standard goods is from 1 to 4 business days in the current period.
6. When ordering goods with individual designs or large quantities, the delivery time is specified additionally.
PAYMENT
Payment for the ordered goods can be made in two ways, and regardless of the chosen method, the payment amount is the same.
1. Cash on delivery - payment in cash to the courier upon receipt of the goods.
2. By bank transfer.
We are waiting for your orders!
Happy shopping at BrightStock.eu!
RETURN AND EXCHANGE
Any of our customers can return their order according to our return and exchange policy.
1. If the product you purchased does not meet your needs, you can return it within 14 days from the day of its delivery by courier.
2. Returns of goods are accepted provided that the product or products are in their original commercial condition, without visible signs of use.
3. Transportation costs for returning and exchanging goods are at the expense of the buyer.
4. If a complaint is found, it is valid within 14 days of receiving the order. You need to take a photo and send it to the contacts listed below.
For complaints and replacements, you need to contact us at the following contacts:
Contact number: +359 888 424 244